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MacOS 10.13 High Sierra Update and Install Problems & Solutions

Apple releases the macOS 10.13 High Sierra for all Mac users on its 10 anniversary at WWDC 2017. The Mac software update is available and recommended for all users to download for its new features and improved performance. This guide will show you how to get the new OS on Mac computer and help you solve any upgrade problems, including problems with upgrade frozen, not installing, stuck download, password security problem, App incompatible, Mac won't boot after installation, issues with frequent logout etc.

Update Your Mac to macOS 11 Big Sur

Big Sur

The latest macOS Big Sur, the biggest update to Mac OS X in years, is released with a big visual overhaul, lots of performance improvements, and the unique ability to help Intel to ARM Mac transition. If you're excited about those new features, just download the software and upgrade your Mac to Big Sur to enjoy the benefits. Here we also have detailed guides to help you with the Big Sur update:

* Upgrade to macOS Big Sur and solve Big Sur installation failed & download slow errors
* How to Fix macOS Big Sur Update Stuck Error

Part 1- Why You Upgrade to macOS 10.13 High Sierra?

Since the release, Mac users rush to update to the OS beyond doubt. Why are they so eager to upgrade? The keynotes of course. Here we'd like to list the key features of macOS High Sierra vs macOS Sierra.

macOS High Sierra update

1. Safari getting smarter and faster. The update to Safari is the most noticeable one. Apple showed off some efficiency and speed upgrades to the browser, including 80 percent faster JavaScript performance. Another impressive upgrades are auto-play blocking and site trackers preventing.
2. Apple's native apps are much faster. Apple is also giving a nice littler performance boost to all of the native apps that ship with High Sierra.
3. Better editing controls in Photos. New photo-editing tools like curves, better flitering tools to sort images by keywords and faces.
4. APFS (Apple File System) will make your computer faster. The updated file management system will speed up directory cloning with native encryption. Meanwhile, it brings an advanced 64-bit architecture and a responsive design to cut down on the time it takes to do common tasks.
5. Metal for VR. High-end virtual reality is making its way to Mac OS. Metal 2 not only supports VR video playing/creating, but also allows apps to unleash the full power of the GPU.
6. Smoothier video. It is making the experience even better with the supporting of 4K and HEVC. The new system compresses video up to 40 percent more the H.264, taking up less space and streaming video more smoothier.

More: Best Apps on macOS High Sierra; Macbook Pro vs Macbook Air

Part 2- How to Upgrade Mac to macOS 10.13 High Sierra

In the first part, we will show you how to update from macOS Sierra to macOS 10.13 High Sierra in two steps. Simply follow the following guide to update MacBook Pro/Air/iMac to newest macOS with no effort. If you unfortunately experience any problems, check Part 3 for any macOS High Sierra issues & fixes.

Step 1: Backup Mac Computer Data

Sierra upgrade to macOS 10.13

1 Time Machine

1. Connect an external hard drive to Mac (the drive should be at least the same size as your Mac's internal drive).
2. Click System Preferences > Time Machine > toggle the switch from "Off" to "On."
3. Then click the Select Disk… to select the drive or volume you want to use for Time Machine and it will start to backup before you update.
Note: This backup depends heavily on the internet speed and data volume, it can be slow and run into problems with stuck Mac sometimes.

How to upgdate to macOS High Sierra no problem

2MacOS Backup Helper

1. Free download the macOS 10.13 High Sierra upgrading helper on Mac.
2. Connect hard drive (iPhone/iPad) to Mac, open it and click Flash Drive.
3. Click Add and select the data to be backed up and the data will be moved to mobiles instantly.

Step 2: Download and Install macOS 10.13 on Mac

  1. After you backup Mac data, now launch Apple Store and find the update.
  2. Click Download and fill your Apple ID when asked. You can see the download progress in the Purchase tab.
  3. After you download upgrade software, install the software update as per the instruction. If no macOS 10.13 High Sierra problems occur, you're able to restart the Mac and run macOS 10.13 soon, or you may spend more time if upgrade frozen, install stuck, slow download etc. For those having problems with downloading and installation, see the solutions to update issues below.
How to upgrade Sierra to macOS 10.13 without issues

Part 3- macOS 10.13 High Sierra Update Problems & Solutions

You can skip this part if you have upgraded to macOS 10.13 from macOS Sierra/El Capitan or earlier on Mac successfully. But like problems with macOS Sierra, you may unfortunately encounter problems, including 10.13 logout, can't shut down Mac, installation stuck, update won't boot or problems after High Sierra update successfully on Mac, you're suggested to check the fixes below, all of the solutions to issues are proved to be useful by other users on Apple and various other forums.

Most Reported High Sierra Problem: Compatibility with Apps

high sierra app incompatibility

Office app incompatibility: According to recent reports, users are experiencing Office app problems with macOS 10.13 High Sierra. It is said that Office 2016 for Mac earlier than 15.34 (15.34 incl.) are not supported on the latest macOS. All users are suggested to update the app to version later than 15.35 but it can't gurantee no problems. Besides that, Office for Mac 2011 will not work after users update to macOS High Sierra.

There may also be issues with apps you use not working properly, not confind to Microsoft apps, but also Apple like Final Cut Pro X 10.3.4, Compressor 4.3.2, Logic Pro X 10.3.1, Dropbox etc. You need update these apps to the latest version to make it available again. And for some incompatible Adobe apps, not only update to the latest version Adobe Suite, but also install the Java SE 6 runtime before you use them.

What you may also interested in: How to Fix Mac Apps Slowdown / Not Opening on macOS Big Sur >>

1. macOS 10.13 issues with stuck/frozen download

macOS High Sierra frozen problems

"The download goes smoothly for the first 2GB and then it stuck and stopped and i got an error saying that macOS High Sierra download has failed..." This is one for the common problems or earlier version update. The macOS stuck download or upgrade frozen problems happen most often during the download peak, try to:

* It may be caused by overloaded servers, try later to avoid other heavy internet traffic activities and macOS 10.13 High Sierra udpate issues; switch WiFi to internet cable.
* Delete half-downloaded macOS files and half-cooked "Install macOS 10.13 " file from Launchpad , reboot Mac and redownload.
* Go to Store, View My Account and check the "Unfinished Downloads".
* Go to Store and sign out your account and it may continue download.

2. macOS High Sierra issues: downloaded but not installed

problems with macOS 10.13 won't update

To finish the update, users will go through downloading and installing two separate steps. "The macOS is downloaded but there is no prompt to install it. Mac App Store says it's downloaded but nothing further happens. One of the common installation issues from macOS Sierra or El Capitan update ealier is that many users don't know where the installer is:

* Find the installer "Install macOS 10.13" in the application folder and double click it to start installation.
* The installer will be deleted automatically after installed.

3. macOS 10.13 High Sierra error: iMessage delay

macOS High Sierra iMessage delay

According to Apple Insider, some users reported the iMessage delay issue. A Mac user claimed that the messages he received on his Mac are extensively delayed (about 20 minutes) since he installed the macOS High Sierra. That's really frustrated when someone sent you an iMessage but you haven't recieve.

A number of users suggest temporary fixes for iMessage delay error. Users who are experiencing the iMessage delay error should try to disable and re-enable the message feature on their Mac computer. Well, it's also suggested to send a message through their Mac units to fix this problem. However, there is no guarantee that the solutions will work, which made some users want to downgrade to older versions of Apple operating systems to avoid the problems.

4. macOS 10.13 upgrading problems with no enough space

how to upgrade Sierra to macOS 10.13

There are two major problems with space: after users clearly delete or move files for enough space, it still reminds that there is not enough disk space available to update and install the software; users forget to leave enough space and get macOS High Sierra issues with stuck install page with no way to free up space:

* If you have left enough space: a. check the hidden file Time Machine users for local backups; b. run sudo tmutil disablelocal in Terminal.
* Free up space when upgrade frozen: enter into recover (CTL+R), select "Disk boot" and start the normal system. Then restart Sierra after space clean.
* Free up space with TimeMachine or the updating helper.

5. High Sierra Reportedly Has A Password Problem!

macOS 10.13 problems password

MacOS High Sierra rolls out with plenty of nice security upgrades, including invasive ad tracker blocking in Safari and weekly firmware validation. But the new OS apparently comes with a security problem, too - available to snatch passwords from High Sierra. If users opt into using Keychain, they can use it to store their login information, credit cards, and WiFi passwords. Horrible! To keep your passwords safe and secure, you can appeal to some Mac security software or wait a stabler version.

BTW, Apple says it fixed password leaking problem in the new update. "A method existed for applications to bypass the keychain access prompt with a synthetic click. This was addressed by requiring the user password when prompting for keychain access."

Backup Mac Data and Make Enough Room for macOS 10.13 Upgrade

MacX MediaTrans will backup computer files to hard drive by turning iPhone iPad into flash drive and transfer important data in one click, including music, videos, photos, apps any other data. Backup and restore Mac data by simply drag and drop.

6. macOS High Sierra install frozen/stuck problems

macOS 10.13 updating problems from Sierra

"MacOS High Sierra install stuck issues!!!! The install stuck at 5 minutes remaining and took a couple of hours but then said it was unable to install." Quite many users failed to update due to problems with macOS High Sierra install stuck or frozen. How to solve this update boot up takes too long issue:

* Try cmd + opt + r and install the 10.13 over internet recovery.
* Enable the root user before installation, then disable it.
* Remove any antivirus software on Mac.
* Reboot Mac and install macOS in Safe Mode.

7. Mac won't start problems after macOS 10.13 High Sierra update

problems with macOS 10.13 won't upgrade from sierra

When the install stalls, what's next? Reboot the Mac. However, "My iMac won't boot after upgrade. The macOS High Sierra problem continues and I'm tired of the white screen..." It's really frustrating because this is the last step to finish upgrading. But unfortunately it's quite common that High Sierra cannot boot, the good thing is that there are some solutions with white screen:

* Safe boot your Mac.
* Reset the System Management Controller (SMC).
* Reset "non-volatile random-access memory" (NVRAM).
* Run Disk Utility in Recovery Mode to fix the update issues.

8. macOS 10.13 logout problems after update

macOS 10.13 update logout problem

The OS randomly logs out on Mac. For some users, issues happen like "After updating Mac to macOS 10.13 days before, my Mac keeps logging out for full-screen when I watch videos in Chrome", for some others, "The update to macOS High Sierra 10.13 my MacBook Air logs off randomly when I am watching something online or working in a Word Document, in full screen":

* Go to System Preferences > Security & Privacy >click Advanced and uncheck the box Log out after … minutes of inactivity.
* Security & Privacy > General, uncheck the box "Require password [immediately] after sleep or screen saver begins.
* Turn hardware acceleration off in Chrome's advanced settings.
* If macOS High Sierra crashes to login screen, delete file ˜Library/Preferences/com.apple.universalaccess.plist and then reboot.

9. macOS High Sierra drops printer connection

macOS High Sierra drops printer connection

Since upgrading to High Sierra, my iMac has recurring problems with losing the connection to my wi-fi printer. When I install the printer under Printers & Scanners system preferences, I can print to the printer at first. When I come back the next day, and printer something, it's stuck in the print queue which says it's trying to connect to the printer. - Apple Support

Though it's not a wide reported issue, it happens to some Mac users after they have upgraded. To solve it out, you can try to delete the printer in System Preferences, and add it back.

10. Slow Mac Problems after macOS High Sierra 10.13 Upgrade

slow Mac after upgrade Sierra to macOS 10.13

The new macOS 10.13 is designed to be faster than Sierra or earlier version, but on the contrary, some users are experiencing slow Mac problems after upgrading. If your MacBook/iMac is running slower after macOS 10.13 install, there are some solutions you can try to fix the problems and speed up Mac:

* Go to the System Preferences and turn off the iCloud Drive.
* Partition the drive and install macOS on another petition and set that as the start up disk.
* Free up space of computer's startup disk with the update helper.
* Quit any app that isn't compatible with Mac and also is running.
* Use Disk Utility to verify and fix any problems with the update.

11. Battery life drains fast after upgrading to macOS High Sierra 10.13

fix battery problem after updating to macOS 10.13

"Is anyone experiencing unusual warming up on MacBook pro and faster battery drainage after updating?" Yes, there are, many. Fast battery drains and overheats on MacBook Air/Pro/iMac is among an annoying common macOS 10.13 High Sierra update problems. If you notice that your Mac drains faster than usual after install 10.13 software update, now try to fix issues with fixes below:

* Go to Activity Monitor > CPU and check what's hogging most battery.
* Turn of Mac and boot into safe mode and restart like normal after 30 seconds, this will clear out the cache and ram.
* Close any possible apps, including Messages, anti-virus program, photo app, Safari etc.
For users with battery problems on iPhone iPad, check battery save tips.

12. No mail notifications in macOS High Sierra

High Sierra no mail notification fixed

Some people are reporting that notification banners are no longer showing when they receive new emails. To fix this High Sierra issue, you can go to System Preferences > Notifications and changing the alert style from 'Banner' to 'Alert' or 'None'. Next, change it back to 'Banner' and banner notifications should now work again. Well, if the error still existed, you can hold down the Shift key on your keyboard when your Mac is starting up to enter safe mode, and try sending a test email to yourself and see if the notifications work. If they do, restart into normal mode and try sending a test email again.

For more problems on macOS High Sierra 10.13 upgrade like issues with WiFi, bluetooth not available, iTunes not working, Mac apps crashes or damaged on macOS 10.13... please check the detailed fix tutorial on macOS High Sierra problems.

Check If Your Computer Is Capable for macOS High Sierra Update

For your reference, to ensure a smooth Sierra upgrade without any unneccessary update problems, you should always check if your Mac computer meets all the requirements on the version, space and memory.

Mac OS for High Sierra compatibility: OS X Mountain Lion and later (click Apple icon > About this Mac to check your OS version)
Mac models compatibility: iMac, Macbook Pro, Macbook, Macbook Air Mac mini, Mac Pro
Memory requirements: 2 GB at least (preferably 4 GB)
Disk space required: 14.3 GB of free space on drive (click About this Mac > Storage to check the left space)

Author: Abby Poole | Updated on June 30, 2020

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