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Digiarty Software FAQ & Support

Aim to be the leading digital media software company, we always provide our world-wide customers with the most competitive quality products and most satisfactory services.

FREE Technical Support

support@macxdvd.com

if you have any problems or suggestions regarding our products please feel free to contact us with detailed information provided . The better you describe the problem the sooner we will be able to solve it. For registered users, they will enjoy the priority of support service. For unregistered users, they can enjoy our effective email support as well.

FREE Technical Support

sales@macxdvd.com

Anything regarding sales issues is also welcome. Before emailing us your concerns, you may browse the most commonly asked questions below. We're gathering more questions and answers on this page and upgrading them continuously.

Technical

What software I need to extract video and audio from DVD movies on Mac?

  1. You need a DVD ripping software to rip DVD to popular video and audio formats. MacX DVD Ripper Pro would be the best choice to do this job for you. It allows you to rip both homemade and commercial DVDs to various video and audio formats, like MP4, MOV, FLV, MPEG, AVI to Mac, iPhone, iPod, iPad, PSP, etc.

What tool can help me to convert HD videos to my iPhone 4?

  1. A comprehensive video converter software would be your answer. MacX Video Converter Pro provides all-in-one solution for you to convert both HD and SD videos, AVCHD, M2TS, MKV, MTS, MOD, FLV, WMV, AVI, MP4 to Mac, iPhone, iPod, iPad, PSP, mobile phone, QuickTime, iMovie, etc, with extremely fast speed and high quality.

Does MacX DVD Ripper Pro support ripping the latest copy protected DVD?

  1. MacX DVD Ripper Pro continuously updates to support the latest DVD copy protection (CSS encryption, region protection, Sony ARccOS, APS, UOPs and Disney new copy protection), please see the "How to Rip Copy-Protected DVD" and "What's Disney New 99 Titles New Copy-Protected DVD".

Can I copy DVD to a single MPEG2 file with original Video and 5.1 channels Dolby AC3 audio?

  1. "Copy" feature in the output panel of MacX DVD Ripper Pro lets you choose the copy method to back up the whole content of DVD with original video, audio in few minutes. It will keep original video and original 5.1 channels Dolby AC3 or DTS audio. Other more, this method is the best way to backup your DVD without Audio Video quality lost on today’s Mac; it will produce a single 3 GB size MPEG2 file. You did not need burn it to disc, just keep it on your computer and you can play it anywhere on your Mac with VLC player or QuickTime Player Pro.

How to cut off a especial clip or segment from DVD or video?

  1. If you'd like to convert a segment of the DVD movie or video files, you can trim the clips by dragging the left or right bar under the video preview windows or by choosing the "Start Time" and "End Time" in the Output Setting area.

How to convert if my source video has multiple audio language tracks?

  1. A. Multi-track HD video refers to a video file that contains multiple audio language track and video track. Usually, users choose their preferred language when watching movie videos. MacX Video Converter Pro works perfectly on converting Multi-track HD video M2TS, MKV, AVCHD, HDTV BDAV and MPEG-TS video movies and the operation is quite simple. After importing the source video, select the specific audio track as you need as the following image shows. Then the steps are the same as converting general videos.

User Guide & FAQ of Hot Products

  1. For any questions regarding our hot products, please check out the following user guides:
  2. MacX DVD Ripper Pro
    How to rip DVD to MOV, MP4, FLV, AVI, MPEG, iPhone, iPad, iPod on Mac OS

    MacX Video Converter Pro
    How to convert MKV, M2TS, AVI, FLV, MP4 Video to iPhone, iPad, iPod, iTunes, PSP, mobile phone, iMovie, YouTube?

    MacX iPhone DVD Ripper
    How to use MacX iPhone DVD Ripper to Rip DVD to MOV, MP4 for playback on iPhone, iPad, iPod for Mac OS?

    MacX iPhone Video Converter
    How to transfer MKV, M2TS, AVCHD, AVI, FLV, MP4 to the video formats playable on iPhone, iPod, iPad for Mac users?

    MacX iPod DVD Ripper
    How to Rip DVD to iPod MP4, H.264 on Mac OS with Mac iPod DVD ripper?

    MacX iPod Video Converter
    How to convert iPod on Mac OS from HD and SD videos, AVI, FLV, MPEG, MOV, MP4, M2TS, MKV?

    MacX iPad DVD Ripper
    How to convert DVD to iPad compatible video and audio format on Mac?

    MacX iPad Video Converter
    How to transform HD and SD video to iPad, MP4, MOV, YouTube FLV with Mac iPad converter?

    MacX iTunes DVD Ripper
    How to backup DVD movies on Mac OS in iTunes video and audio formats for Apple devices?

    MacX iTunes Video Converter
    How to convert video to iTunes on Mac with MacX iTunes Video Converter?

Get MacX DVD Ripper Pro

How to

  • HD Video Converter
  • Rip DVD to iPhone
  • iPhone Video Converter
  • iPod DVD Ripper
  • Convert Video to iPod
  • Backup DVD to iPad
  • Copy Video to iPad
  • Transfer DVD to iTunes
  • iTunes Video Converter